認識各部門的英文名稱

學習主題：認識各部門的英文名稱

英文	中譯	英文縮寫
Board of directors	董事會
Accounting	會計
Administration	行政/總務	Admin.
Audit	稽核
Business Development	事業開發	BD
Customer Service	客戶服務	CS
Finance	財務
Human Resources	人力資源	HR
Legal and Compliance	法務	LAC
Purchasing	採購
Product Development	產品開發	PD
Marketing	行銷
Public Relations	公關	PR
Quality Assurance	品保	QA
Quality Control	品管	QC
Sales	業務
Information Technology	技術	IT
Research and Development	研發	R&D
Production/Manufacturing	生產、製造

學習主題：實用電話英文

你是否曾接到外國人電話,卻不知如何應答？
其實電話英文一點都不難，只要記下常用急救電話用語，你可以更自信大膽的說英文!

自我介紹 Introduction	Hello, this is Jane with Time International Language Center. 你好，我是時代國際英日語的珍. Hi. This is Jane returning your call. 嗨!我是珍，回電給你。
接聽電話 Answering calls	This is Time International Language Center. How may I help you? 這裡是時代國際英日語，有什麼我可以為你效勞的嗎？
詢問某人 Asking for someone	May I speak to ... , please? 我想找... I’d like to talk to ... 我想找... I am trying to reach ... 我想找... Could you connect me to extension number 211? 請幫找轉接分機號碼211 Hi, Julie. Are you free to talk? 嗨!茱莉，你方便說話嗎？
說明來電目的 Explain the purpose	I am calling to... 我打來是為了... I would like to talk to you about ... 我想找... The reason I am calling is that ... 我打來的原因是...
了解來電者 Asking for callers	May I ask who's calling, please? 請問你哪裡找?
保留與轉接 Hold and transfer calls	Please hold on a second. 請等一下 One moment, please. I will transfer your call to ... 請稍等,我將轉接你的來電給… Jessica is on line one. 潔西卡在1線. He is on another line right now. 他現在電話中
無法接聽 Unable to answer the call	He is on another line right now. 他現在電話中 She is not in. Could you call again in 30 minutes? 她現在不在，你可以半小時後再打來嗎？ She is in a meeting. Would you like Jessica to return your call? 她在開會，你需要潔西卡回電嗎?
留言 Leave a message	Would you like to leave a message? 你想要留言嗎？ Please tell him Danny from Time International Language Center called. 請告訴他，時代國際英日語的丹尼來電。
請求對方 Ask for something	May I leave a message? 我可以留言嗎? My English is not very good. Could you please speak more slowly?" 我的英文不是很好，可以請你說慢一點嗎？ I can’t hear you well. Could you please speak louder？ 我聽不太清楚，可以請你大聲一點嗎？